Turnaround Time (TAT)

Delivering on Turnaround Time is a key factor in MedScribe providing a high performance solution to our customers. We concentrate on several key processes to ensure successful delivery of TAT:

Effective Staffing
Each MedScribe client is assigned qualified MTs with the right experience and skill sets to ensure they can efficiently perform the work assigned. We carefully review the dictation patterns of our customer time of day and day in which physicians dictate - and schedule MTs appropriately to ensure proper coverage based on dictation volume. The primary MT team for a customer is support by a back-up team, to ensure TAT does not suffer due to scheduling issues or during fluctuation in dictation volume.

Technology
The MedScribe ChartNet™ transcription system provides our MTs with a highly productive production platform. MTs utilize an array of efficiency-enhancing tools, including: integrated medical dictionary and drug names, spell-checker; auto-population of demographic fields; macro database; and automated cc list generation. Additionally, MedScribe's successful use of back-end speech recognition has further improved TAT results.

Work Prioritization
Through MedScribe ChartNet™, our transcription production and document management system, transcription jobs are automatically prioritized and assigned based on the TAT standards of each facility. MedScribe customers can use ChartNet™ to change a job status to STAT, which will prioritize that job for immediate production and delivery.

Total Quality
By employing a total quality system, we ensure that reports are done correctly prior to submitting to the client. By emphasizing quality and thus reducing re-work, we further support our customer's TAT requirements.

Accountability
MedScribe takes very seriously our Turnaround Time commitment to customers, and we guarantee TAT compliance. Through the ChartNet system, we provide our customers the ability to monitor each report throughout the process and produce real-time TAT management reports.

The following is a list of our typical turnaround times. We are able to adjust turnaround time standards for individual customer needs.