Quality

Achieving quality requires a commitment from everyone in our company - from our CEO to our transcriptionists, to our support staff. The mission: to deliver consistently high quality medical transcription service results for our customers and strive for continuous quality improvement.

MedScribe employs a "Total Quality" program, which involves building and maintaining quality supporting processes throughout the entire transcription system.

1. Voice File Quality: Physician training/in-service
2. Advanced Work Pooling: Skill-based work assignment
3. Experienced, Skilled Medical Transcriptionists: Production and quality tools
4. Integrated Editing: Comprehensive feedback
5. Proven Interface Protocols: Distribution monitoring
6. Retrospective Audits: Shared results

Quality in Production
Once hired, a new medical transcriptionist undergoes thorough training under the guidance of an MT Supervisor. The medical transcriptionist must achieve a minimum 98.5% score, based on Association for Healthcare Documentation Integrity (AHDI) standards; the medical transcriptionist must maintain these standards once placed live on an account. MedScribe provides ongoing training, feedback and support to help MTs continuously improve skills.

Integrated Editing Support
MedScribe medical transcriptionists are fully supported by full-time editors. Based on established quality criteria, reports are automatically routed to editors for review and correction. Medical transcriptionists are also encouraged to route reports to editors when there is a question or discrepancy.

New Customer Implementation
By following a structured new customer implementation process, we set a strong foundation to deliver quality medical transcription services. Our process includes:

1. Needs Assessment/Discovery
2. Project Planning
3. Go-Live and Account Management

Auditing and Continuous Improvement
MedScribe conducts ongoing comprehensive quality audits, and shares the results with customers. The results are used to provide corrective feedback to medical transcriptionists and identify overall improvement opportunities.

ADT (Demographic) Matching
Our highly accurate ADT matching system is critical to ensuring high quality documents. Based on our thorough set-up procedures, our system is able to auto-match over 80% of demographic data. The remainder is reviewed and updated by our medical transcriptionists, using system reference tools.

As a reminder, we are one of very few medical transcription companies who exclusively hire American medical transcriptionists. This policy combined with our stringent training and accountability processes leads to a higher quality product for our clients.