Implementation

MedScribe's implementation team works with each client to design and implement a start-up plan that will provide a successful transition from your current situation to the MedScribe solution. The Implementation Team works with your staff to review documentation procedures and content to ensure that all patient encounter information is being documented and dictated correctly and completely. Our team members will work with your staff to provide the training and education necessary to ensure that proper protocol and procedures are in place.

MedScribe interfaces into health information systems for data transmissions using HL-7 standards. Dictation and data are securely transferred to protect the integrity and confidentiality of PHI (protected health information) in a manner that respects the patient's right to privacy.

Implementation Process

MedScribe will provide the client with an on-site transcription server that will be utilized to gather patient ADT information, receive, process, store, print, or electronically interface the transcribed records when they are returned from transcription. The transcription server will also be used to interface with your facility’s information system if you would like to integrate patient records with other electronic systems.

During the implementation process, MedScribe’s implementation team and members from the facility implementation team will establish site specific work flow criteria from the point of dictation through electronic signature and to report distribution. Once established, the work flow can be modified to meet the changing needs of the client.

MedScribe approaches the implementation process in three stages in order for the facility and its staff to be fully prepared.

1. Needs Assessment/Discovery: Onsite meeting with key staff to discuss management requirements, workflow and process improvement, interfaces, document templates, special instructions and physician lists.
2. Project Planning: Development of a customized, detailed project plan, including key tasks, deliverables and timeline. The project plan is continuously updated and distributed.
3. Implementation and Account Management: Dedicated team including project manager, transcription manager, client services staff and IT manager, collaborate with client team to implement the transcription solution. Regular calls and meetings are conducted to track progress of plan and ensure timeline is met.

The implementation project is not considered complete until transcription operations are fully normalized.

Making the Switch: Many facility operators are concerned about the effects of changing their systems, procedures, technology and staff when contracting outsourced transcription. At MedScribe our experienced implementation and client services teams work hard to make this switch with minimal disruption to your current operations. We do not consider the implementation project done until your operations are 100% stabilized. There are several questions that are typical in trying to understand the process.